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IT Helpdesk Support

Glastonbury, CT

SLAM has a full-time IT Helpdesk position available in our Glastonbury, CT office. This position will provide help desk support and computer training for the organization and will work with the rest of the IT department on upgrades and software rollouts, occasionally working after hours.

The ideal candidate for this position is someone who thrives in a multi-tasking environment, who values productivity and efficiency balanced with utmost quality.

Key Responsibilities include, but are not limited to the following: 

  • Assess and resolve employee computer problems
  • Provide Level I computer and technology support to the organization (both on-site and remotely to branch offices and construction sites)
  • Provide technology training to company employees as needed
  • Install and configure software and hardware for end users
  • Work with vendors and other third parties on a limited basis, mainly for printer repair service and supply ordering
  • Provide new employee technology orientation and setup
  • Replace printer toner cartridges and maintain inventory
  • Active Directory + Office 365 moves, adds, and changes

Qualifications:

  • 1+ year of experience in an IT environment
  • A passion for technology with experience in Microsoft Office and Windows 10
  • A strong dedication to good customer service and problem resolution
  • Work independently as well as in collaboration with others
  • Display a sense of urgency
  • Be flexible and able to juggle multiple priorities
  • Work in a fast-paced environment

The ideal candidate will be friendly, organized, detail-oriented, able to multi-task and work independently and as part of a team, and have an upbeat, “can-do” attitude while providing excellent customer service. Effective communication skills, both verbal and written, are essential.

Possessing the ability to interact with and support team members of all professional levels is crucial for this position.

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